At Lucacy Apparel LLC, we aim to keep the ordering, shipping, and return process clear and straightforward. Please review this policy before placing an order.

Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

After your order has been processed and shipped, available shipping or tracking information will normally be sent to the email address provided during checkout.

Processing time is separate from carrier delivery time.

2. Shipping Rates & Estimated Delivery Times

Available shipping charges will be calculated and displayed during checkout.

Estimated delivery times may include:

Standard U.S. Shipping: 3–7 business days
Express U.S. Shipping: 2–3 business days, where available
International Shipping: 7–15 business days, depending on destination and availability

Delivery estimates are not guaranteed arrival dates.

Delays may occasionally occur because of:

Carrier operations
Weather conditions
Holidays
High shipping volumes
Address issues
Transportation interruptions
Customs processing for international shipments

3. Shipping Locations

We may ship to eligible addresses within the United States and select international destinations where international shipping is available.

Available destinations and shipping options will generally be shown during checkout.

If your location is not available, contact us at:

info@lucacyapparel.xyz

4. Tracking Your Order

When tracking is available, a shipping confirmation may be sent after your order has been dispatched.

You can use the provided tracking information through the applicable carrier’s tracking system.

Please allow some time for newly issued tracking information to become active.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your information carefully before placing an order.

If you notice an error, contact us as soon as possible at:

info@lucacyapparel.xyz

Once an order has entered processing or shipment, we may not be able to change or redirect the delivery address.

6. Lost, Missing, or Damaged Shipments

If your shipment appears lost, missing, or damaged, please contact us with your order information.

For a package marked as delivered but not located, we recommend first:

Checking the delivery location
Reviewing the carrier tracking information
Checking with household members or neighbors
Contacting the applicable carrier

If merchandise arrives damaged, please retain the product and packaging and contact us so we can review the issue.

Returns & Exchanges Policy

7. Return Eligibility

Eligible items may be requested for return within 14 days of delivery.

To qualify for a standard return, merchandise should generally be:

Unused
Unworn
Unwashed
In its original condition
Returned with original tags attached where applicable
Returned with original packaging where reasonably applicable
Free from stains, odors, damage, or signs of wear
Accompanied by proof of purchase or sufficient order information

Returned merchandise may be inspected before a refund is approved.

8. Non-Returnable Items

Unless otherwise required by applicable law, certain items may not qualify for discretionary returns, including:

Final sale items
Clearance merchandise identified as non-returnable
Gift cards
Personalized or customized merchandise
Worn, washed, altered, or damaged clothing
Items missing important original tags or components
Products specifically identified as non-returnable on the applicable product page

9. How to Start a Return

To request a return, contact:

info@lucacyapparel.xyz

Please include:

Your name
Order number
Item or items you wish to return
Reason for the return
Photos where relevant, particularly for damaged, defective, or incorrect items

If the return is eligible, we will provide the applicable return instructions.

Please do not automatically send merchandise to the Lucacy Apparel LLC business address listed on our website. Contact us first for authorized return instructions.

10. Return Shipping

Customers are generally responsible for return shipping costs for standard discretionary returns.

Different arrangements may apply if an item is confirmed to have arrived:

Damaged
Defective
Incorrect

We recommend using a trackable shipping method and keeping your shipping receipt until the return process is complete.

11. Refunds

Once an authorized return is received, the item will be inspected.

If approved:

The refund will generally be issued to the original payment method
We aim to process approved refunds within 5–10 business days
You may receive a confirmation when the refund has been processed

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or applicable law requires otherwise.

12. Exchanges

Exchanges for the same item in a different size or color may be available depending on inventory.

To request an exchange, contact:

info@lucacyapparel.xyz

If the requested replacement is unavailable, we may recommend returning the eligible original item and placing a new order, or another available resolution may be offered.

13. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us within 5 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging where helpful

Please retain the affected item and packaging while the matter is being reviewed.

After review, an appropriate resolution may include a replacement, refund, return authorization, or another available solution depending on the circumstances.

14. Late Return Requests

Return requests made more than 14 days after delivery may not qualify for a discretionary return unless we approve an exception or applicable law requires otherwise.

We recommend contacting us promptly if there is an issue with your order.